FAQs | Frequently Asked Questions
Below we have compiled the most frequently asked questions and answers for you and clearly arranged them by topic.As long as your package hasn't been shipped yet, we'll gladly fix it. Just send us a quick email with your order number.
No, everyone is welcome here, whether you just want to try one flavor or stock up for the month. But remember: We offer free delivery on orders over CHF 50!
Check your spam folder. If you don't find it there either, get in touch with us; sometimes a small mistake creeps in when typing the email address.
We naturally have tailored pricing structures for our business partners (B2B). Register to access these in the B2B shop registration.
We offer you the standard payment methods you see at checkout. Everything is secure, fast, and discreet.
This isn't a marketing gimmick for us. Roman started with 1,400 seeds in 2017 to understand everything himself. We control every step in Switzerland, from the cutting to the finished bag.
We give our flowers time. After gentle hand-trimming, they are allowed to mature (cure) in the dark for 1-2 weeks until they have developed their full terpene profile.
There is no difference in quality. The Sélection are our most beautiful, largest specimens. Minibuds are the small flowers that fall off during sieving.
We do our own breeding! Strains like "The White" or "Frosty" are the result of years of selection. We are always looking for the perfect mix of aroma, resin, and character.
Ideally, store in a cool, dark, and dry place. Our food-grade bags already protect the terpenes very well, but a dark cupboard is the ideal location.
Yes, that's what our special shipping boxes are for. They arrive safely and securely, so your own grow can get off to a healthy start.
Yes, without exception. What's on the label is what's inside.
We value transparency. You can often find the analyses directly with the product or request them from us.
You'll usually receive your package within 1-2 business days. We're packing as quickly as possible!
Currently, our focus is on Switzerland to guarantee compliance with laws and freshness. If in doubt, please feel free to ask us.